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COVID-19 SHIPPING UPDATE:

Kindly note that currently our small team and main shipping providers (including USPS and UPS) are experiencing delays on outbound processing, due to overall courier volume and backlog. Please expect delay on the overall shipping lead time, as well as the tracking update, with the above carriers. We appreciate your patience during these times and will work to get your order shipped as safely and quickly as possible!

Due to these changes, we have temporarily halted overnight and expedited shipping options, as these delivery windows cannot be guaranteed at the moment. 

General

  • We aim to process and ship all domestic orders of available products within 1-2 business days of purchase. This time is subject to change due to the nature of production, heavy order volumes, force majeure or unexpected events and holidays.
  • Holidays and peak sales time may alter your shipment time frame. 
  • Our warehouse team takes a much-deserved break on weekends and national holidays, so orders placed on those days will ship the following business day.

Tracking

  • As soon as your order is packaged and dispatched, you will receive an email notification that will include relevant tracking information and estimated delivery date. Please allow up to 24 hours from when you receive your tracking number for activity to update.
  • The shipping carrier chosen at the time of check out shall be responsible for the delivery of your package. All inquiries relating to lost or damaged goods in transit shall be directed to the applicable shipping provider.
  • We accept most freight forwarding addresses for US delivery. However, customer service reserves the right to cancel and refund any order if the specified freight forwarding address is not valid or accepted by our warehouse.
  • Our team moves quickly to get your order processed, so please email us at horsepeople@bitandbloom.com. If the item has not yet been dispatched, we can cancel the order. If the item has shipped, you will have to follow our return process once the order is received. Please note, however, that if your order is placed on a weekend, then we will do our best to have your inquiry answered the following business day.

International Shipping

  • We are now shipping to Canada & Germany! Once in the shopping cart, you can select your country and see live shipping rates.
  • *Quoted flat rates to Canada & Germany are DDP and include pre-paid duties and taxes.* 
  • Please note selecting "Economy International" may take anywhere from 5-18 days, based upon location. "Standard International" may take anywhere from 2-8 business days, depending upon location. 
  • All international customers are liable for return or exchange shipping charges, duties, and taxes based on their country of residence. 
  • Return or exchange shipping charges will be deducted from the refunded amount, however we can provide a shipping label. 
  • If you live outside the United States or Canada and are interested in ordering from our site, please email us at horsepeople@bitandbloom.com

14 DAY RETURN POLICY

If you have any questions about your order, please email us at horsepeople@bitandbloom.com.

  • We will gladly accept returns on items (except items marked "Final Sale”) for a full refund within 14 days from time of delivery. Items must be unworn and have all original tags attached. Items that show visible wear (i.e. stains or stretch marks) will be rejected and returned to sender.
  • We offer free returns for domestic orders within the USA and we will provide you with a prepaid return label via email. 
  • Initiate your return request by emailing horsepeople@bitandbloom.com with your Order # and item(s). 
  • Once you have requested a return, you have 7 days to ship your item(s). If you do not ship your return within 7 days from the return request date, your order may be eligible for store credit only.
  • All items must be in their original condition. Items must be unworn, unaltered, unstained, unwashed and in their original packaging and with all associated tags and labels attached.
  • Bit & Bloom reserves the right to reject returns that do not comply with our return policy. Returns that fail to comply with our policy may be sent back to the original shipping address at our discretion.
  • Sale items, gift cards, and items marked as non-returnable or final sale cannot be returned.
  • We are not responsible for items lost or stolen in transit. All associated risks are assumed by the courier.

Important Covid-19 Updates

  • Please kindly note that our on-site returns team is adjusting return processing due to safety measures put in place to keep our customers and staff safe. This includes 48 hour sanitation periods for return packages. Refunds may take up to 2 weeks for processing from the date the return is received. We thank you in advance for your patience and apologize for any inconvenience this may cause.

Refunds

  • Once your item(s) have been returned, please allow at least 5-10 business days for your return/refund to be processed at our warehouse. For domestic orders, you can expect the refund to hit your bank or credit card account within 3-5 business days after the return has been processed. Time allotted for processing credit is subject to your bank.
  • You will be notified via email once your return has been processed.
  • Please note that any original shipping fees or charges are not refundable.
  • It is our goal to resolve any questions you may have about your order. Contact us at horsepeople@bitandbloom.com and let us know how we can help. Please allow up to 48 hours for a response.

Exchanges

  • We know that shopping a new brand online means you might need a different size. Therefore, we are happy to facilitate even exchanges by style for other sizes or colors. 
  • We love hearing your fit feedback and answering questions on styling or measurements. Feel free to email us at horsepeople@bitandbloom.com.